Claim and exchange: Questions cost nothing

Some stores such as Lidl or Tchibo also advertise that the customer (out of goodwill) can return the goods for cash without giving a reason. Even underwear.

But what about other shops / restaurants that do not say so willingly? Who does not know that. You went shopping in the supermarket and when you arrive home you realize that the potatoes are already lazy?

Tip # 1

Even if they have not tasted much, just go back to business, bill and reclaim. You will be amazed how quickly you get your money back, or take a new pack.


The following happened to me once:

In an outlet center, I bought beautiful boots. After about a 3/4 year, the seam of the zipper loosened and the shoe was thus unsustainable.

On the part of my family, I was advised not to complain about the shoes, since it was anyway outlet goods and therefore cheaper and I would get any replacement for it anyway. But it annoyed me so much that the shoes did not even last 1 year, that I went without further ado to the said business and reclaimed the shoes.

And what do you think, what got me to answer? "Take new boots!" I also quickly found some in the same price range and had now got quite new shoes! Had I taken dearer, only the extra charge would have been payable. Would you have thought that?


Tip # 2

If something breaks again, which should actually last much longer: "Questions cost nothing!"

If it is a bit more difficult like the following case, there is also a tip from me:

I had bought a great red blouse with golden stripes. At home, I noticed that a sleeve was sewn wrong. The blouse had 2 left sleeves, so to speak!


On the bill was already at, discounted goods, there would be no exchange. My blouse was in action. In business, the previously friendly shop assistant was anything but customer-friendly to me, so I asked to speak with the manager.

This suggested first a change by the tailoring at my expense, which of course I refused.

Tip # 3 (in such a case)

To ask a conversation with the manager, remain friendly but persistent! And finally, I got the full purchase price back. Of course, I never shopped again in this shop. ;-)

Another time I bought a cordon bleu in a restaurant. Almost arrived at the center I had to realize that the meat was still raw and the cheese was cold and therefore not melted. After the complaint, a brand new and freshly baked cordon bleu was in front of me ... and again in Cordon bleu, the meat in the middle was raw and the cheese and ham cold. Again asked the waiter to our table and again complained.

Then came the bill and what do you mean by that? 2x Cordon bleu!

Tip # 4

If the goods also on the second time again big defects as in this case, you should insist on not paying the goods! It probably also takes a bit of courage to do so, but it is our right.

Incidentally, good business can be recognized by how it deals with customer complaints. This includes as a minimum, to apologize to the customer and offer a compensation, be it in the form of food, drinks at the expense of the house or just not to provide an invoice for the food mentioned.

I have more stories to tell from my life, and I wish you could do one or the other in your life in the future. It takes a bit of practice and does not change overnight. But step by step, you become safer and you feel the opposite, that you should not play with you!

Tip # 5

Start small. You got a dirty glass or cutlery? Please the waiter friendly but determined: "I would like a clean glass, a clean cutlery." The customer review has been automatically translated from German.

With such small success experiences also the self-esteem slowly but surely increases.

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